Box Office Opening Hours
Our current opening hours are telephone only: 9.30am - 2.30pm, Monday to Saturday
*Opening hours are subject to change as a result of government Covid-19 regulations
REFUNDS - Please call: 0121 704 6962 to discuss refunding your tickets if a show has been cancelled or rescheduled and you cannot make the new date.
* During pantomime season, the hours will differ as there are shows throughout the day. When there is a show on in the theatre, the Box Office will re-open 90 mins prior to the start of the performance. A 24-Hour answerphone operates out of hours and during busy periods, please leave your name and contact number with a brief message.
The Box Office is located within the main foyer of The Core (look for our orange walls).
Tickets sold online are subject to a £1.50 transaction charge per order (not a credit card charge) which relates to the fees charged by third party specialist ticketing company Tickets.Com who handle online sales for this venue with the highest levels of confidentiality and data protection standards. Customers who don't wish to pay the online transaction fee should buy over the phone. Postage can be added for an extra £1.50 per order, It takes at least 7 - 10 working days for tickets to be processed and sent through the post and many customers simply leave them for collection.
The front rows are not available online - book these via Box Office if you have mobility or access issues.
Reservations, bookings, and payments can be made by telephone via credit/debit card.
Tickets can be posted out (add £1.50 per booking -see above) or held for collection. Call 0121 704 6962.
Send a letter clearly stating show, date and tickets required. Enclose cheque (made payable to Solihull MBC). Do not send cash through the post. Enclose a stamped, addressed envelope or add £1.50 postage and admin (per booking, not per ticket). Where no SAE or £1.50 is included, tickets will remain with Box Office for collection. Post to: Box Office, THE CORE THEATRE, Theatre Square, Touchwood, Homer Road, Solihull B91 3RG.
Call in (Currently not available due to Covid-19 regulations)
Our counter service is not currently operational due to Covid-19 regulations. When we are able to offer this service again, purchases can be made by cheque or credit/debit card at the Box Office located just inside the foyer at THE CORE main entrance. There are no fees or charges applied to counter sales.
Reduced legroom: Please be aware that following our theatre refurbishment and new seating the side seats on the back row P1-7 & P24-30 are NO LONGER REDUCED LEGROOM and only seat P7 has less legroom that normal. The centre of the back row (shown blank on the plan here) is a sound desk, but this doesn't impede view or sound in any way.
Front Row - These are sold via Box Office to manage wheelchair access. We recommend those who need wheelchair seats or are unable to climb stairs to book early.
Please check for availability with Box Office, as the website plan will show these seats as unavailable.
Access For All
Please notify us if you have any specific requirements when booking tickets and we can advise on the most suitable seats. There are wheelchair facilities and an induction loop fitted in the Theatre and at the Box Office, please switch hearing aids to position 't'.
Guide dogs are welcome anywhere within the building. A taped version, or large print version of this brochure is available upon request. Details of Signed performances of panto (by BSL interpreters) are contained within show information.
Further information is available about accessibility of the venue for people with disabilities.
Carer's seats at The Core Theatre
The Core Theatre works in partnership with Solihull Carers Centre. Carer's cards are issued by them, and this then entitles the registered Carer to a free ticket in order to accompany our audience members to shows and events within the venue. Once the Carer's card number has been registered with our Box Office, the customer records are amended to show this and it's not necessary to keep producing the card each time you attend.
When registering for free Carer's seats, or requesting a free Carer's ticket for the first time, you will need to scan/photograph the card and send to firstname.lastname@example.org. This only needs to be done once as details will then be kept on record. Equivalent cards from other areas i.e. Birmingham or Coventry are accepted as part of this process. For details on Solihull Carer's Centre - see their website at www.solihullcarers.org
If you are not resident in the local area, there are other cards you may already have, or can easily obtain, to enable you to access free Carer seats. Please call Box Office if you wish to discuss this.
Existing arrangements with paid Carer's such as residential home groups bookings or similar remain available.
Concession tickets are available for many shows for:- Senior Citizens, Children (up to 16), Full-Time students, Disabled and Unwaged. Please state which concession you require at time of booking. Concessions and discounts are not offered for all shows and are at the discretion of promoters of shows and not the venue itself. Staff may request proof of entitlement for certain concessions.
This means you do not have a numbered seat, ticketholders choose their seats on a ‘first come’ basis when admitted into the Studio or Theatre for the show. Other than wheelchair users, you cannot guarantee or pre-select your preferred seat.
Ticketing Terms and Conditions:
* Due to the immense disruption to theatres caused by Covid-19, we do now allow a refund when a cancelled show has been rescheduled to a date you're unable to attend. Please read below about rescheduled show dates.
Rescheduled Shows - Covid-19
In March 2020, some 50+ shows were cancelled due to lockdown and government regulations that did not permit theatres to reopen. Box Office staff have written to or called all customers affected advising them that they have the choice of a ticket refund, or they can keep their tickets, which would remain valid for the new show. Customers who confirmed at that point that they wished to attend, received a confirmation letter from us, advising that they have 30 days to change their mind. This is to enable the venue and the promoter to continue selling any remaining tickets for the new date.
Please do not ask for a refund (after the above 30 days) if you subsequently find this date is not suitable nearer the time as you have chosen to attend. We recommend that ticketholders write the new date in their diaries and on the tickets to ensure they're aware of the new date and can attend.
If the show is subsequently cancelled and rescheduled a second time, all ticketholders will again have the option of refunding or keeping their tickets on the same basis as above.
We ask for your patience and understanding during this difficult time when we are unable to re-open, it's only with the support of our loyal regional audiences, that we'll withstand the uncertain times ahead.